Welcome to our eco-conscious family! At Our Lil Trends, we combine sustainable fashion with childhood magic, and we want your shopping experience to be as joyful as watching your little one twirl in our rainbow dresses. Below you’ll find all the details about our shipping options and hassle-free return policy.

Shipping Information

We know you can’t wait to see your little ones in our sustainable styles, so we process all orders within 1-2 business days after payment confirmation.

Shipping Options:

  • Standard Shipping (via DHL or FedEx):
    • Delivery time: 10-15 business days after shipping
    • Flat rate: $12.95 USD
  • Free Shipping (via EMS for orders over $50):
    • Delivery time: 15-25 business days after shipping
    • Available for orders of $50+

Note: Delivery times may vary slightly for international orders outside the US. We currently don’t ship to some parts of Asia and remote locations.

Our Hassle-Free Returns Policy

If something isn’t quite right, we’ll make it right – with the same care we put into every sustainable stitch in our clothing!

Key Return Details:

  • Return Window: 15 days from receiving your order
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Non-Returnable Items: Socks (for hygiene reasons) and final sale items (marked in our “Other” category)

Simple 4-Step Return Process

Step 1: Contact Our Rainbow Team

Email us at [email protected] with:

  • Your order number
  • Item(s) you’d like to return/exchange
  • Reason for return (helps us improve our sustainable styles!)

Step 2: Wait for Your Return Authorization

We’ll respond quicker than your toddler outgrows their socks (usually within 24 hours) with:

  • A prepaid return label (for US customers)
  • International return instructions (if applicable)
  • Any special instructions for your specific items

Step 3: Package & Ship

Place items securely in their original packaging (or equivalent eco-friendly packaging), attach the return label, and drop at your nearest:

  • DHL/FedEx location for standard returns
  • Post Office for EMS returns

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (usually within 5 business days):

  • Refunds: Processed to your original payment method within 3-5 business days
  • Exchanges: Your new item ships within 1-2 business days

Exchange Policy

Need a different size or color? Exchanges are as easy as changing a onesie!

  • No additional shipping fees for size/color exchanges (US customers)
  • International customers pay only the return shipping cost
  • Exchanges subject to availability – we’ll suggest alternatives if your first choice is out of stock

Return Request Template

Need help drafting your request? Copy and paste this template into your email:

Subject: Return Request for Order #12345

Dear Rainbow Team,

I’d like to return/exchange the following item(s) from my recent order:

Order Number: #12345

Item(s): 1x Rainbow Twirl Dress (Size 2T, Color: Sunshine Yellow)

Reason: [Too small/Too large/Changed mind/Quality issue]

Please let me know next steps at your earliest convenience!

Best,

[Your Name]

[Your Email]

Sustainability Tip

Consider donating gently used items to local shelters if they don’t qualify for return. Our organic cotton fabrics are perfect for passing along to other little ones!

Still Have Questions?

Our customer care team is as soft-spoken as our organic cotton and always happy to help:

With colorful confidence,
The Our Lil Trends Team
🌈 Where Sustainable Fashion Meets Childhood Magic 🌈